Topic: Accountability

Found 2 entries.

• Case: Client Escalation Because 'Someone Thought Someone Else Was Doing It'

  The most dangerous place in your company is the space between two departments. Here is how we fixed the 'I thought you had it' error with a visible baton pass.

• The Rant: Stop Asking Me Who Deleted the File When No One Turned Logging On

  Data loss is inevitable. Unexplained data loss is negligence. Why defaulting to 'no logs' is a business risk you cannot afford.