Topic: Client-experience

Found 6 entries.

• The Folder Structure Is a Mess: A Friday-Night Rescue Story

  Your folder structure is not just storage; it is your user interface. A messy hierarchy kills client confidence faster than a bad number.

• Do You Think They Are Blind? The Myth of Client Apathy

  We assume clients are too busy to notice our sloppy data habits. We are wrong. High-trust clients notice everything—especially the corners we cut.

• Stop Sending Links That Expire: The Quiet Horror of 'Access Denied'

  There is no faster way to lose credibility than sending a report the client cannot open. Fragile links are bad manners. Here is the fix.

• Treat Your Client’s Secrets Like a VIP Guest: The Five-Star Data Rule

  We claim to offer white-glove service, yet we treat client data like clutter. Learn the Five-Star Rule: Collect less, store securely, and delete promptly.

• The Myth That 'Interactive' Automatically Means 'Better'

  We think interactivity is modern. The client thinks it is work. Stop hiding the answer behind a click.

• Stop Emailing Attachments: Mamma Mia. It’s 2026.

  Email attachments are the silent killer of deals. Move to a single source of truth or risk losing the signature.