Topic: Client Service

Found 2 entries.

• Mid-Flight Rebrand: ‘Can You Update the Logo Everywhere?’ Sure. Here’s the Process.

  The client changes their visual identity 24 hours before the Board meeting. Do not panic. Do not re-format 500 slides. Re-skin the room.

• The Case of the 'Client Portal' That Became a Support Desk

  We built a portal to save time. We ended up spending all our time resetting passwords. Here is why 'Self-Service' is often a trap.