Topic: Process Design

Found 4 entries.

• The Lost Invoice Case: How One Vendor Email Turned Into a Late Fee

  Steve went on holiday. The invoice was in his inbox. We paid a €40 late fee. Here is how we redesigned the flow to bypass Steve entirely.

• The Day the Intern Became the System

  We rely on 'Dave' to fix the data. This is not a process. This is a liability. When knowledge lives in one head, the business is fragile.

• “Just Use Google Forms” Is How Projects Bleed Time

  Free tools are expensive. Browser-based forms create friction, rely on perfect conditions, and force field crews back to paper. Here is the cost of 'free'.

• Stop Sending Me Portals: Vendor Logins Are an Accounts Payable Tax

  I have 42 passwords. I only want one invoice. Vendor portals are lazy, arrogant, and create audit holes. Here is how we boycott them.