Topic: Scope-creep

Found 2 entries.

• The Rant: 'Quick Favor' Is a Synonym for 'Uninsured Risk'

  When you bypass your own process to help a client, you accept liability without compensation. Why exceptions to the workflow are the most expensive actions you take.

• Scope Creep Arrives at 17:55: The Calm Process That Saves the Room

  It is 5 minutes before close of business. The client dumps 20 new files and asks for them to be included. Don't panic. Triage.