Topic: Segmentation

Found 2 entries.

• “Our Customers Are Everyone” Is the Oldest Lie in Business

  Who actually pays the rent? We slice the customer list into 'Whales' and 'Barnacles' to reveal why treating everyone the same is a recipe for exhaustion.

• The Segmentation Fail: Why Your “Industry” Pie Chart Is Hiding the Money

  We love to group customers by easy labels like 'Industry' or 'Region.' But these labels are lazy. We show how to segment by behavior to find the real pattern.