Topic: Communication

Found 16 entries.

• A Premium Promise: How to Explain Privacy as a Service (Not a Lecture)

  Clients don't want a lecture on GDPR. They want to know they are safe. We provide the script to turn your privacy policy into a luxury value proposition.

• Test the Report on the One Person Who Knows Nothing: A 15-Minute Sanity Check

  You are too close to the data. You assume the client understands your acronyms. They don't. Here is how to fix it before you hit send.

• Stop Calling It a 'Small Error' — That’s How Fraud Sounds

  Adjectives like 'minor' or 'small' are red flags in diligence. They signal that you are trying to minimize a problem rather than solve it. State the fact, not the feeling.

• The Case: The Voice Note That Became a Contract Dispute

  Voice notes are convenient for the sender and dangerous for the receiver. How a misinterpreted audio message led to a scope dispute, and how to prevent it.

• Rant: 'Just Email It to Everyone' Is How Nothing Gets Owned

  Cc is not accountability; it is fog. Stop broadcasting requests to the whole team. Here is how we intercept group emails and force ownership.

• If There Is No Timezone, There Is No Meeting

  A timestamp without a timezone is a coordinate without a map. Learn why '9:00 AM' is an incomplete sentence that leads to missed filings and lost revenue.

• If the Chart Needs a Speech, the Chart Has Failed

  We treat meetings like live commentary tracks because our visuals are weak. If the chart doesn't speak for itself, delete it.

• If It Is Not Written, It Did Not Happen

  Relying on a phone call to explain a discrepancy is a governance failure. Calls evaporate; memos survive. We codify explanations into artifacts.

• The Lost Invoice Case: How One Vendor Email Turned Into a Late Fee

  Steve went on holiday. The invoice was in his inbox. We paid a €40 late fee. Here is how we redesigned the flow to bypass Steve entirely.

• The Myth That Readers Start at Page 1 and Behave Themselves

  We write reports like novels, expecting the client to read every word in order. They don't. They skim, jump, and cherry-pick. Here is how to design for the chaos.

• Stop Writing 'End of Day' Like It Means Something

  'EOD' is a hallucination. In a global economy, the day never ends. Learn why vague deadlines destroy cash flow and how to enforce precise time contracts.

• Rename Your Metrics Like a Human: A Plain-English Glossary in 30 Minutes

  Stop speaking in acronyms. If your report needs a legend, it has already failed. Here is how to rename your metrics so the client actually understands them.

• One Link That Works: The Client Portal Invitation Script I Actually Use

  You built the perfect room, but the client won't log in. Why? Because your invite email looks like spam. Here is the script that fixes it.

• The Fix: Async Decision Brief Template That Prevents Rambling

  Chat threads are where decisions go to die. Stop the endless scrolling and use a structured 'Decision Brief' to get a Yes or No in minutes.

• Stop Writing Like a Committee: The Wall of Text Is Not a Strategy

  Long paragraphs are a hiding place for bad ideas. If I have to excavate your point, you have failed. Cut the waffle.

• Why Is the Font Size 8? Because We Refused to Delete Anything

  Tiny fonts are a confession of cowardice. We cram every metric onto the slide because we are scared to choose. Here is how to regain your editorial courage.