Topic: Documentation

Found 3 entries.

• If It Is Not Written, It Did Not Happen

  Relying on a phone call to explain a discrepancy is a governance failure. Calls evaporate; memos survive. We codify explanations into artifacts.

• The Day the Intern Became the System

  We rely on 'Dave' to fix the data. This is not a process. This is a liability. When knowledge lives in one head, the business is fragile.

• Case: Same Argument, Every Monday, Forever

  Why do teams re-litigate the same decisions over and over? Because oral history is flawed. Here is how to build a Decision Log that stops the zombie debates.