Topic: Documentation
Found 3 entries.
- If It Is Not Written, It Did Not Happen
Relying on a phone call to explain a discrepancy is a governance failure. Calls evaporate; memos survive. We codify explanations into artifacts.
- The Day the Intern Became the System
We rely on 'Dave' to fix the data. This is not a process. This is a liability. When knowledge lives in one head, the business is fragile.
- Case: Same Argument, Every Monday, Forever
Why do teams re-litigate the same decisions over and over? Because oral history is flawed. Here is how to build a Decision Log that stops the zombie debates.